BOOK APPOINTMENT
FREQUENTLY ASKED QUESTIONS
BOOKING
SERVICE AREA
APPOINTMENT
DELIVERY
PAYMENTS
REFUND

BOOKING QUESTIONS

  • Please use the scheduling widget online to schedule an appointment. (“BOOK APPOINTMENT”)
  • Appointments by phone are welcomed, but it is easiest for time slots to be selected using the web interface.
  • Please select a photo quantity that reflects a good estimate of the photos needed.
  • The photo quantity is flexible within time frame allotted.

 

  • A confirmation email should have been sent with your appointment information.
  • The appointment is now pending approval and will be approved shortly.
  • A following email will be sent once the status has changed.
  • Paying the deposit is preferred.
  • The packages are used as rough estimates for timing your photoshoot and typically change for each client during the appointment.
  • The deposit is used to hold your appointment and is also the fee for a Late Cancellation.
  • If there is an issue with this please reach out.
  • If you need to cancel or reschedule an appointment, please do so 12 hours or more before the scheduled time. CLIENT LOGIN
  • Please use the client portal to reschedule or cancel all appointments. CLIENT LOGIN
  • Appointments need to be rescheduled or canceled 12 hours prior to the scheduled time to not incur a cancellation fee.
  • Please use the client portal to reschedule or cancel all appointments. CLIENT LOGIN
  • Appointments need to be rescheduled or canceled 12 hours prior to the scheduled time to not incur a cancellation fee.
  • Please reach out at 504.430.4828
  • This appointment is likely unavailable. However, please reach out for a possible solution.
  • Appointments are allowed two units or two “kitchens” per shoot.
  • If booking multiple units, please reach out or book an appointment for every two units.
  • A base rate will be applied after every two units or two “kitchens.”
  • Example: Units A + B + C would be two photoshoot base rates + photo count.
  • The Cancellation fee is $50.00 (deposit amount).
  • Appointments need to be rescheduled or canceled 12 hours prior to the scheduled time to not incur a cancellation fee. CLIENT LOGIN

 

  • Appointments are scheduled for rain or shine.
  • If you anticipate the weather to be less than ideal, please reschedule 12 hours prior.
  • The sky is always edited to appear bright blue and sunny for exteriors despite actual conditions.
  • The Blue Sky treatment is not always guaranteed for windows in interiors during stormy weather but will be applied when possible.

SERVICE AREA

  • A travel fee will be applied to any appointment outside of the general service area.
  • The fee starts at $25.00 and increases based on distance and time.
  • Appointments outside of the service area might not be approved and immediately refunded.
  • A travel fee will be applied to any appointment outside of the general service area.
  • The fee starts at $25.00 and increases based on distance and time.

THE APPOINTMENT

  • Please have any and all lights turned on and dimmers set to 100%
  • Curtains drawn and blinds raised to Client’s preference.
  • Any and all fans turned off.

 

  • It is recommended to have the listing cleaned by a professional service.
  • Have all surfaces clear of clutter as best as possible.
  • Move unsightly items to closets or cabinets.
  • Most photoshoots will not see closets unless specified by Client.
  • No issue, we will do our best within the scheduled appointment window to work around them.
  • Yes, after shooting there will be a moment to review the photos to remove unwanted angles and reshoot any additional photos.
  • Photo count is always flexible within the appointment time window allotment.
  • The appointment window is based on the photo count and services selected at booking.
  • If time allows, additional services can be added at the appointment or booked for an additional appointment.
  • Adding Photos and Services is available 12 hours prior to the shoot in your dashboard. CLIENT LOGIN
  • Services can proceed at Client discretion and a Photo Reshoot package can be scheduled for any additional spaces needing further preparation.
  • Otherwise, this falls in the cancellation policy and can incur a cancellation fee.
  • Typically the twilight photoshoot will occur the evening of the scheduled appointment around sunset, unless otherwise scheduled.
  • Please have every interior light turned on in rooms that face the exteriors being photographed and all exterior lights on.
  • Motion Lights are optional, but will need to be set to “on” instead of motion if possible.

PRODUCT DELIVERY

  • Most products are guaranteed 24 hour turnaround and are typically delivered the following morning.
  • Saturday appointments have gauranteed delivery for Monday Morning.

 

  • Please Note: Video turn around is based on a project-by-project basis.
  • Matterport products are handled at their discretion but typically are delivered within 24 hours. Matterport Products will likely be delivered separately from others.
  • All products* will be delivered in a personal cloud storage folder and will remain indefinitely.
    • *Matterport 3D Tours are hosted for 90 days. If you need additional time please reach out. An email will be sent as a reminder.
  • Original Unedited files are kept for 14 days.
  • Most photos get cleaned up in the editing process of minor blemishes.
  • Specified edits start at $10.00 and increase based on difficulty.
  • Not everything is able to be removed and will only be edited if deemed possible.
  • Edits are non-refundable once finished.
  • Car removal is not always possible but when it is, removal starts at $25.00 per car per photo.
  • Cars will only be removed from photos where possible.
  • Edits are non-refundable once finished.
  • If 24 hours have passed please check your spam and reach out.

PAYMENTS AND REFUNDS

  • A finalized invoice will be sent following the appointment with all products ordered.
  • The final invoice will need to be paid in full before delivery of products.
  • A refund will be processed for the difference and should show up around 7 days* depending on your payment method.
  • A finalized invoice will be sent following the appointment with all products ordered.
  • The final invoice will need to be paid in full before delivery of products.
  • Unfortunately, once photos have been processed and edited there is no option for a refund.
  • If possible, a new round of edits may be considered. Typically, the photos are edited to the best they can be considering time of day and the sunlight available.
  • The time for a refund would be before leaving the photoshoot. At this time the additional payment amount may be refunded but a deposit will be kept as per the Cancellation Policy.
  • In the extremely rare event that products are not able to be sent out to the client, a new appointment will be honored or a full refund will be processed.
  • Please reach out.
  • Ok, please reach out, lets chat.

© MICHAEL COMEAUX // 2024