Appointments need to be rescheduled or canceled at least 12 hours prior to the scheduled time to not incur a cancellation fee. CLIENT LOGIN
Appointments are scheduled for rain or shine.
If you anticipate the weather to be less than ideal, please reschedule at least 12 hours prior.
The sky is always edited to appear bright blue and sunny for exteriors despite actual conditions.
The Blue Sky treatment is not always guaranteed for windows in interiors during stormy weather but will be applied when possible.
Special Accommodations and Special Requests do not follow the cancellation policy and may be billed up to the entire service amount in the event of rescheduling or cancellation.
Most products are guaranteed 24 hour turnaround and are typically delivered the following morning.
Saturday appointments have gauranteed delivery for Monday Morning.
Please Note: Video turn around is based on a project-by-project basis.
Matterport products are handled at their discretion but typically are delivered within 24 hours. Matterport Products will likely be delivered separately from others.
Unfortunately, once photos have been processed and edited there is no option for a refund.
If possible, a new round of edits may be considered. Typically, the photos are edited to the best they can be considering time of day and the sunlight available.
The time for a refund would be before leaving the photoshoot. At this time the additional payment amount may be refunded but a deposit will be kept as per the Cancellation Policy.
In the extremely rare event that products are not able to be sent out to the client, a new appointment will be honored or a full refund will be processed.
